Sale / Discount Policies

• All products are final sale when purchased at a discounted rate (no refunds/exchanges)

• We cannot manually apply the discount before the sale has started, or after the sale has ended

• Free shipping is not available during official sale periods

• We do not permit any changes to orders during sale/clearance periods, this includes, but is not limited to: combining multiple orders to be shipped together; changing pick-up orders to shipping orders, and vice-versa; adding or removing items from your order, (even if it was just placed); cancelling orders, etc.

• We do not permit any winding requests during sale periods. Winding requests will re-open 14 days after a sale has ended

• Due to potential high volume of orders, shipping/pick-up times may be delayed (while it typically takes 2-3 days to process sale orders, it can take up to 5-7 days for your order to be ready for shipping/pick-up).

• No exchanges are permitted during sale times

• Email and phone response times may be delayed during sale periods, so please contact us prior to our sale if you need assistance

• Sale does not include gift cards, yarn bundles, or classes

• We cannot hold items for an upcoming sale

• In the event where there is an inventory error and we cannot fulfill your order as purchased, we will either (1) issue a refund for the missing item, or (2) contact you if the item is yarn

• As we have limited space, pick-up orders must be picked up within 5 days of receiving your pick up notification

• Due to the potential high-volume of orders, we do not check dye lots during sale periods, unless the skeins are noticeably different. If receiving the same dye lot is vital for your project, please make a note on your order before purchasing and request for the same dye lot.

Thank you so much for your support, we wish you happy sale-ing!