Shopping + Products FAQ
Are colors accurate in your photos?
We do our very best to make the color in our photos as close to real life as possible. Even so, we can't guarantee that what you see on your monitor is accurate, since each monitor shows color differently. If you have any questions about color, please feel free to contact us for clarification
Do I have to pay sales tax?
New tax laws on internet sales require us to collect tax in many states.
How should I care for your products?
Every product page displays a Care tag where you can review the recommended care instructions.
For wool and cotton, we recommend hand washing in tepid water using a mild soap. Do not agitate or twist. Shape and dry flat on a towel.
Superwash wool or Bobbiny Cotton Cords, can be machine washed. For best results wash gentle in cool water with mild soap. Tumble dry low until damp. Block to shape.
What are the ethical standards of the Max and Herb brand?
At Max and Herb we have a genuine understanding that we are accountable for our impact on Mother Earth. We are constantly reviewing our business practices to reflect this; working on reducing our carbon footprint, working with natural materials, eliminating all plastics from our packaging and shipping processes and ensuring we can continue to provide long-term, stable work for our artisan partners.
Where do you source your yarn?
We have a passion for sustainable and honest production. We put an enormous amount of energy into sourcing eco-friendly, recycled, and low-impact fibers, reducing our footprint to the lowest possible, and supporting local communities. Around the world, we partnered with amazing entrepreneurs who share not only the same devotion for beauty, design, and quality, but also these same values. Together, we work upholding fair trade principles, aiming to preserve local communities' culture and traditions.
Our incredibly skilled partner artisans practice their craft in small, family-run workshops in Argentina, Peru and Europe. Our yarn comes from wool growers that love their sheeps, and follow ancient traditions of carefully raising and tending their animals.
How long will it take to get my order?
This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see our Shipping Policy for more details.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (470) 246 - 5532 or email us at firstname.lastname@example.org
Where’s my package?
We try our best to ship out orders same-day. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
Each country varies in customs fees and it's something we can't actually gauge. We charge international fee's in relation to your location as well as the total weight of your package, but any additional fees have to be taken up with customs in your country.