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Sale / Discount Policies

Max and Herb hosts annual sales as a way to celebrate and thank our creative community! (Dates/months may vary without notice depending on shop operations/industry events/team availability, etc.)
Here's an overview of the policies that apply to discounted items (including those purchased with Gift cards), or sale periods:
  • All products are final sale when purchased at a discounted rate (no refunds/exchanges)
  • We cannot manually apply the discount before the sale has started, or after the sale has ended
  • Free shipping is not available during official sale periods
  • We do not permit any changes to orders during sale/clearance periods, this includes, but is not limited to: combining multiple orders to be shipped together; changing pick-up orders to shipping orders, and vice-versa; adding or removing items from your order, (even if it was just placed); cancelling orders, etc.
  • We do not permit any winding requests during sale periods. Winding requests will re-open 14 days after a sale has ended
  • Due to potential high volume of orders, shipping/pick-up times may be delayed (while it typically takes 2-3 days to process sale orders, it can take up to 5-7 days for your order to be ready for shipping/pick-up).

  • No exchanges are permitted during sale times

  • Email and phone response times may be delayed during sale periods, so please contact us prior to our sale if you need assistance

  • Sale does not include gift cards, yarn bundles, or classes

  • We cannot hold items for an upcoming sale
  • In the event where there is an inventory error and we cannot fulfill your order as purchased, we will either (1) issue a refund for the missing item, or (2) contact you if the item is yarn
    • As we have limited space, pick-up orders must be picked up within 5 days of receiving your pick up notification
    • Due to the potential high-volume of orders, we do not check dye lots during sale periods, unless the skeins are noticeably different. If receiving the same dye lot is vital for your project, please make a note on your order before purchasing and request for the same dye lot.

    Thank you so much for your support, we wish you happy sale-ing!

    How long will it take to get my order?
    How can I track my order?
    Where’s my package?
    Customs Fees

    This depends on whether it is an International or a Domestic order (orders within the US). All orders are shipped within 2-3 business days. Shipping time is dependet upon not only on the mail service, but of course also on the service in your country. Please see our Shipping Policy for more details.

    We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (470) 246 - 5532 or email us at

    Find the clickable tracking number inside the automatic email sent to you when we shipped your order. This number will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

    Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Each country varies in customs fees and it's something we can't actually gauge. We only charge international shipping fees in relation to your location as well as the total weight of your package, but any additional fees have to be taken up with customs in your country.