Gift Card FAQ

GIFT CARDS 101 —

When purchasing in our store, you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case-sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. 

When you redeem a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.
  • If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

NOTE: If you want to buy a gift card for someone else, then you will need to forward the gift card email to the recipient. Don't worry, we have made it easy for you! The email will include a forward option, and with just one click, you will be forwarding the Gift Card to the lucky one!

FAQ QUESTIONS —

Where can I redeem my Gift Card? 

You can easily redeem your gift cards on any of our sales channels:

  • Online store
  • Buy Button
  • Facebook Shop
  • Messenger
  • In-store

What can I purchase with a Gift Card? 

Anything in our store! From beautiful yarn to essential accessories and everything in between. You can even purchase and enjoy our classes!

Can a Gift Card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one Gift Card be used towards a purchase?

Yes. You can redeem another gift card during checkout.

Can a Gift Card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a Gift Card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can Gift Cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can I get a refund if I purchased with a Very Special Gift Card?

Yes. If you used a gift card to pay for the purchase, then we can apply the refund to the gift card.

Can Gift Cards be reloaded?

No, you can't reload a gift card.

How can I check my balance?

We will do it for you! Send us an email to hello@maxandherb.com with the purchase order or the name of the buyer, and we will promptly inform you of the balance on your card. 

Are Gift Cards transferable?  

Yes! With only one click, you can forward it to that special someone. 

Can I exchange my Gift Card for money?

This Gift Card is NOT convertible to cash and it is non-returnable.